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How and when can I best contact you?
How and when can I best contact you?
Theresa avatar
Written by Theresa
Updated over a week ago

To make it easier to contact the support crew, we have added a plugin that allows you to contact us directly. Simply click on the speech bubble at the bottom right of the screen on and type your message.

Our support crew is available Monday to Friday from 09-17 (CET). As a rule, messages are answered within one day. We answer messages from the weekend on Mondays, messages from German public holidays or evening messages on the next working day.

If you have not received a reply from us after 2-3 working days, your message may not have been received. In such a (rare) case, simply contact us again.

You can also send an e-mail to [email protected].

In urgent cases, you can also contact us by phone or leave a message on our answering machine asking us to call you back:

Mon - Fri 9:00 - 17:00

Tel: +49 30 31197121

As a small team with a variety of tasks, we can't always be next to the phone. We therefore recommend that you always submit your inquiries via the chat box (bottom right), email or contact form.

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