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How do I get access to my account if I have forgotten my password or e-mail address?
How do I get access to my account if I have forgotten my password or e-mail address?
Theresa avatar
Written by Theresa
Updated over a week ago

If you’ve forgotten your password, please click here: Recover Password

If you no longer have access to your e-mail address, we can change your e-mail address for you after verifying your ID document. Please write to our support team.

At recordJet your music is safe! If you can’t access your recordJet account and do not have access to the corresponding email account, we must ask you to prove your identity so that we can make sure you are the legal owner of the account. This protects your music and your earnings from illegitimate access by a third party – in case anyone shows up and pretends to be you.

Please also make sure to update your email address on recordJet before deleting an old email account so you can receive our emails (for password recovery etc.)

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