Refunds and returns

How come there are negative numbers in my sales reports?

Theresa avatar
Written by Theresa
Updated over a week ago

Refunds can appear in your trends and reports if:

– A customer returns an album or cancels a sale. This can occur with both physical and digital releases

– The payment bounced (because the customer’s bank account did not contain sufficient funds or the card was blocked)

– The purchase was a CMA purchase (“Complete My Album”). This means that the customer has already bought one or more tracks off the album and can complete the album for the sales price of the album minus the price of the individual purchases. In this case, you are credited the earnings for the complete album, while at the same time the earnings for the previously-purchased individual tracks are deducted.

Did this answer your question?